Contact centre supervisor

NexOpt — Mühlviertel, Austria

09.01.2025

Job requirements:

The candidate must be able to or be capable of: measure call quality, manage staff, recruit employees, motivate employees, delegate activities, supervise work, perform project management, perform data analysis, coordinate operational activities, present reports, analyse staff capacity, liaise with managers, handle customer complaints.

The candidate should have the following knowledge: call quality assurance management, customer relationship management.

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